Shipping policy

1. Shipping Destinations
We proudly offer shipping both domestically across Kuwait and internationally to most countries. If your location is unavailable at checkout, please contact us for assistance.

2. Processing Time
Orders are processed within 3-4 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification once your order has shipped.

3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated automatically at checkout based on your shipping address and chosen shipping method.

• Domestic (Kuwait) Standard Shipping: Estimated delivery 3-4 business days
• Domestic (Kuwait) Express Shipping: Estimated delivery 1-2 business days
• International Shipping: Delivery times vary by destination. Estimated delivery times and shipping costs will be displayed at checkout.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

4. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details. You can monitor your shipment status directly via the provided tracking link.

5. Shipping Delays
Delivery times may be affected by circumstances beyond our control, such as public holidays, weather conditions, or customs processing for international orders. We will notify you if we anticipate any significant delays.

6. Shipping Restrictions
Certain products may be restricted from international shipping due to local regulations. If your order contains restricted items, we will contact you before processing your shipment.

7. Lost or Damaged Items
We are not responsible for packages lost or damaged during shipping. However, if your package arrives damaged, please contact us within 48 hours of receiving your order at hello@fatsonotso.com with a detailed description and photos of the damage.

8. Returns and Refunds
For information about returns, please refer to our https://www.fatsonotsocosmetics.com/policies/refund-policy.

9. Customs, Duties, and Taxes (International Orders)
International shipments may be subject to customs fees, import duties, and taxes, which are levied once a shipment reaches your country. Any additional charges for customs clearance are your responsibility. We have no control over these charges and cannot predict their amount.

10. Contact Us
If you have any questions about shipping, feel free to contact us at hello@fatsonotso.com